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Refund Policy

14-day satisfaction guarantee. Try us risk-free.

Last updated: February 2026

14-Day Satisfaction Guarantee

New subscribers can request a full refund within 14 days of your first subscription payment if you've used fewer than 2,000 credits. This applies to all paid plans (Pro).

After the 14-Day Window

After 14 days or 2,000 credits used, no refunds are available. You can cancel your subscription at any time—you'll keep access until your current billing period ends.

Flexi Credits (One-Time Purchases)

Flexi credit packs are non-refundable by default — purchased credits never expire, so there's no risk of losing them.

Cooling-off exception: You can request a full refund within 14 days of purchase if you've used less than 10% of the purchased credits. Email support@convert.fast with your purchase date and Stripe receipt.

The refund reverses purchased credits from your wallet. If your wallet balance is insufficient (credits already spent), the refund will be declined. One refund per purchase.

Failed or Canceled Jobs

If a conversion fails or is canceled, your credits are automatically refunded within minutes. No action is needed on your part — our system handles this automatically.

Check your credit balance on your dashboard to confirm the refund.

Wallet Credits & Cancellation

Your wallet (Flexi) credits are preserved when you cancel your subscription — they never expire. Subscription credits (plan allowance + loyalty) are forfeited at the end of your billing period.

You can continue using your wallet credits on the free tier after cancellation.

Try Before You Buy

Not sure if a paid plan is right for you? Start with our free tier. You get 100 credits daily to test the service with no commitment. Upgrade when you're ready.

How to Request a Refund

  1. Email support@convert.fast from the email address associated with your account
  2. Include "Refund Request" in the subject line
  3. We'll verify your eligibility and process the refund within 5 business days

Refunds are processed via Stripe and returned to your original payment method.

Exclusions

This refund policy applies to:

  • First subscriptions only—renewals and subsequent subscriptions are not eligible
  • Monthly and yearly plans—same 14-day window and 2,000 credit threshold
  • Flexi credit packs—same 14-day window and 10% usage threshold

We reserve the right to decline refund requests that appear to abuse this policy (e.g., repeated subscribe-use-refund or buy-use-refund cycles).

Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. If you believe our service is faulty or significantly different from what was advertised, you may be entitled to a refund regardless of this policy.

EU Right of Withdrawal

Under EU law, consumers have a 14-day right of withdrawal for online purchases. Our 14-day refund window matches this requirement, giving you full protection during the withdrawal period.

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